Local Content Is King
Sharon Fling
You've
probably heard that on the web "Content is King",
but what does this mean to local business? Some people would
say "nothing". Those are the same people that will
put up a site with basic company info and nothing else.
While
this might help an existing customer who's forgotten your
address and can't find the yellow pages, it may not catch
the attention of the local consumer who stumbles onto your
website. It certainly won't get you listed high in the search
engines, which is what most people use to look for something,
local or not. Just like any other site on the web, you need
to offer something, anything, to interrupt your visitor's
hasty exit from your site.
Some
people feel that local sites shouldn't be promoted like other
sites. Someone (Mr. Paranoid - see LBT survey results below)
wrote: "You seem to focus on promoting a local business
site to the web at large which, to my mind, is beyond the
scope of this newsletter..."
Now,
correct me if I'm wrong, but there is only ONE Web and it's
worldwide. Until it gets to the point where consumers skip
the search engines altogether and just hang out at their local
portal or community site, how else are you going promote a
local business site? Is there another web that I don't know
about?
Sure,
your local business site ends up in the mix with lots of global
sites. The same thing happens when you run an ad in a big
city newspaper. Only a few people may be interested in it,
but it appears in everyone's paper.
So
it goes on the web. Yes, there are tools and services that
will allow you to target local consumers. But for the average
local business owner with only so much time and money, ordinary
promotion methods will have to do.
So
unless:
- you're
on some sort of private community network,
-
you have a direct connection to the people you want to
reach, or
-
my dream search engine arrives, that is, one that we can
search by zip code...
...the
"web at large" is all we've got.
If
you don't promote a local site on the web, what's the alternative?
Relying solely on offline promotion methods or word of mouth?
Not being found at all? As far as I know, there is no way
to reach local consumers online without promoting to the web
at large....yet. There is a pay-per-click search engine being
developed for the local market but until it's released, all
roads to the consumer lead to through the World Wide Web.
But,
I digress.
The
point is, you may be right around the corner from the perfect
prospect, but they still have to find you first. Use offline
AND online promotions to drive prospects to your website,
then offer them something other than a place to input their
credit card info.
"Like
what?" you ask. Here are some examples of content a local
business might offer in addition to the standard company info:
Restaurant/Bakery/Caterer
-
recipe
of the month (current and archive)
-
weekly
special (offered only via website)
-
signup
for cooking tip of the month
-
signup
for contest or free food (remember the "California
Tortilla" story? LBT issue #8)
-
reprint
of magazine or food critic reviews
-
dining
"mood"/atmosphere photographs
-
customer
testimonials
-
uestionnaire
to identify prospect's needs
-
case studies of previous clients
-
news about related technology
-
signup for free report of interest to prospect
-
articles you've written
-
links to other resources of interest
-
question and answer forum
-
Diet
and exercise tips
-
Articles on health and nutrition issues
-
recommended books, tapes, resources
-
electronic newsletter (or weekly health/nutrition tip)
-
form for submitting comments or questions
-
info about your background and credentials
-
customer testimonials
-
frequently
asked questions
-
self-diagnostic tools
-
verifiable testimonials
-
industry awards or link to BBB
-
sign
up for electronic newsletter or tip of the week
-
car maintenance tips
-
discount coupon for first visit
-
articles or news clippings about the business
-
form for submitting comments or questions
-
customer testimonials
No
matter what kind of business you're in, there is always some
sort of related content you can offer on your website in exchange
for the email address. Not only will it give your visitors
some reason to linger, but it may make your site easier to
find via search engines
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